Refund and cancellation

LogicPulse Consulting (Pty) Ltd (CIPC 2021/825931/07) provides paid programming consulting: technical assessments, advisory sessions, and scoped implementation for automated software testing. This policy explains refunds and cancellations under the Consumer Protection Act 68 of 2008 (CPA).

Proposed baseline — pending business confirmation.

Cooling-off (direct marketing)

Where you concluded a transaction after unsolicited direct marketing, you may cancel within five (5) business days of delivery or conclusion, as provided in CPA section 44 and Regulation 5(2).

Service fees

If you cancel within the cooling-off window before substantive work begins, prepaid fees are refunded within 14 business days to the original payment method. Work already performed, including completed assessment days or delivered artefacts, is charged pro rata and is non-refundable once delivered.

Deposits and milestones

Deposits secure calendar time and environment access. They are refundable until the written kickoff date; after kickoff, deposits apply to the first milestone. Milestone invoices are non-refundable once the milestone work described in the statement of work has started.

Rescheduling and no-shows

Advisory sessions may be rescheduled once with 24 hours’ notice. Missed sessions without notice are billed at the agreed hourly rate.

How to request a refund

Email info@logicpulse.digital or call +27-21-000-0107 with your agreement reference and reason. We respond within five business days.

Exceptions

Custom code committed to your repositories under an signed implementation scope is not returned once merged; refunds address fees, not ownership of delivered work.